Shipping & Delivery | Used Equine Therapy

Shipping & Delivery

At Used Equine Therapy, we connect buyers and sellers of pre-owned equine therapy equipment, including products such as BEMER systems. Because of this marketplace model, shipping responsibilities may vary by listing.

1. Shipping Responsibility

Shipping is typically handled directly by the seller unless otherwise specified.

  • Sellers are responsible for packaging and dispatch
  • Buyers should confirm shipping details before purchase
  • We recommend insured and trackable shipping methods

2. Delivery Timeframes

Delivery times depend on the seller’s location and shipping method.

  • Local deliveries may take 2–5 business days
  • International shipping may take 7–21 business days
  • Delays may occur due to customs or logistics providers

3. Shipping Costs

Shipping fees are determined by the seller and may vary based on:

  • Item size and weight
  • Shipping distance
  • Chosen courier service

4. Tracking & Insurance

We strongly recommend using shipping options that include tracking and insurance.

  • Tracking ensures transparency during delivery
  • Insurance protects against damage or loss

5. Risk & Ownership

Once an item has been shipped, responsibility transfers to the buyer.

Please ensure all shipping details are confirmed before completing your purchase.

6. Damaged or Lost Items

If your item arrives damaged or is lost in transit:

  • Contact the seller immediately
  • Provide photos or documentation
  • File a claim with the shipping provider if applicable

7. Questions & Support

If you need assistance, please contact us at:

Email: support@usedequinetherapy.com