Refund & Returns Policy

Welcome to Used Equine Therapy. This Refund & Returns Policy outlines the terms under which purchases are made on our platform.

As a marketplace specializing in pre-owned equine therapy equipment, including products from brands such as BEMER, we encourage all buyers to carefully review listings before making a purchase.

1. Nature of Products

All items listed on our platform are used or pre-owned unless explicitly stated otherwise. Due to the nature of these products:

• Items may show signs of prior use
• Condition may vary between listings
• Buyers are responsible for reviewing product descriptions and images carefully

2. All Sales Policy

Unless otherwise stated in the product listing, all sales are considered final.

Used Equine Therapy does not guarantee returns or refunds once a transaction has been completed.

3. Seller Responsibility

Each seller is responsible for accurately describing their equipment, including:

• Condition and functionality
• Usage history (if available)
• Any defects or issues

If a product is significantly misrepresented, buyers may contact us for review.

4. Disputes & Resolution

In the event of a dispute:

• Buyers must contact us within 48 hours of receiving the item
• Provide clear evidence (photos/videos)
• We will review the case and mediate between buyer and seller

Resolutions may include partial refunds or returns depending on the situation.

5. Refund Eligibility

Refunds may be considered only if:

• The item received is significantly different from the listing
• The product is non-functional and this was not disclosed

Refund decisions are made at the sole discretion of Used Equine Therapy.

6. Shipping Responsibility

Shipping arrangements are typically handled by the seller unless otherwise specified.

• Buyers assume responsibility once the item has been shipped
• We recommend using insured and trackable shipping methods

7. Contact Us

If you have any questions about this policy, please contact us:

Email: support@usedequinetherapy.com